Last updated: 3 July 2026
These Terms of Service (the "Terms") are a legal agreement between you and Standard Tier ("we", "us", "our"). They govern your access to and use of the Standard Tier website at www.standardtier.co.uk and the services we provide through it (together, the "Service").
By creating an account, using the Service, or continuing to use it after these Terms are updated, you agree to these Terms. If you do not agree, do not use the Service.
If you are using the Service for a venue, business, charity, or other organisation, you confirm that you have authority to enter into these Terms on its behalf and that you and that organisation are bound by them.
The Service helps venues with capacities between 200 and 799 prepare for Standard Tier duties under the Act. It does this by:
Please read this section carefully. It is one of the most important parts of these Terms.
The Service is a self-service tool. It is not legal advice, regulatory advice, or a substitute for professional advice from a solicitor, security consultant, or other qualified adviser. We are not a law firm and we do not provide legal services.
Using the Service does not guarantee compliance with the Act. It does not guarantee that the Security Industry Authority ("SIA") or any other regulator will accept your PPP, your training records, or any other output of the Service. It does not guarantee that enforcement action will not be taken against you, your venue, or the Responsible Person.
Duties under the Act rest on the Responsible Person for each venue and cannot be transferred to us. The Service is a tool that helps you prepare documentation and training — it is not a replacement for your own judgement, processes, or professional advice where complex premises or unusual risks are involved.
The Service relies on the information you provide. If that information is incomplete, inaccurate, or out of date, the PPP and other outputs will reflect those shortcomings. You are responsible for reviewing everything the Service produces and for deciding whether it is suitable for your venue.
Legislation, official guidance, and best practice evolve. We make reasonable efforts to keep the Service up to date, but we do not warrant that it reflects the most recent state of the law or guidance at all times.
You agree to:
When you enter information about staff members or volunteers, you act as the data controller for that information under UK GDPR and we act as your data processor. You are responsible for having a lawful basis to process that information, informing staff and volunteers that their data is handled through the Service, and responding to any requests they make about their data. More detail is set out in our Privacy Policy and our Data Processing Agreement, which together meet the requirements of UK GDPR Article 28.
A subscription covers one venue. If you operate multiple venues, each needs its own subscription.
The Service generates a QR code that gives staff and volunteers access to training material for your venue. You are responsible for who you share that QR code with and for any activity that follows its use. Do not share the QR code publicly or with people who are not staff or volunteers of your venue.
You may not share your manager account credentials with anyone else. You are responsible for all activity that takes place under your account.
New accounts start with a 7-day free trial. No card details are required to start the trial. At the end of the trial, access to paid features stops unless you start a paid subscription or redeem a valid invite code.
The subscription fee is the price shown on our pricing page at the time you subscribe. Fees are billed monthly in advance through our payment processor, Stripe. The subscription renews automatically each month until you cancel it.
You can cancel at any time from your account. Cancellation stops the next renewal. You keep access to paid features until the end of the billing period you have already paid for. We do not offer refunds for partial months, unused time, or periods during which you chose not to use the Service, except where a refund is required by law.
If you are a consumer (someone using the Service wholly or mainly outside a business), you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. When you subscribe, we ask you to expressly request that we start supplying the Service straight away, and to acknowledge that once the Service has been fully performed, you lose the right to cancel. If you cancel within the 14-day period after making that request, you pay for the proportion of the Service supplied up to the point you told us you were cancelling.
To cancel within the 14-day period, just tell us. Any clear statement that you want to cancel is enough. An email to jack@standardtier.co.uk does the job. You can use the model cancellation form below, but you do not have to.
If you cancel in time, we will refund you within 14 days of the day you told us you were cancelling, less an amount for the proportion of the Service supplied before you cancelled. We refund using the same payment method you used, at no extra cost to you.
To exercise the right to cancel, you may use this form, but it is not obligatory. Complete and return it to us by email or post.
To Standard Tier, jack@standardtier.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service, ordered on [date].
Name of consumer(s),
Address of consumer(s),
Signature (only if this form is notified on paper),
Date.
[*] Delete as appropriate.
If a payment fails, we may suspend paid features until payment is received. Your Content will remain in our systems during any suspension.
We may change the subscription fee. We will give you at least 30 days' notice by email before a change applies to you. If you do not want to pay the new price, you can cancel before it takes effect.
Prices shown on the pricing page are inclusive of VAT where applicable. If this changes we will make it clear on the pricing page before you subscribe.
You agree not to:
We may suspend or terminate accounts that breach this section, including immediately where the breach poses a security, legal, or reputational risk.
You keep ownership of your Content. By submitting Content, you give us a non-exclusive, worldwide, royalty-free licence to host, copy, process, display, and transmit it, solely to provide the Service to you and to keep backups and audit records of it.
You confirm that you have the right to submit the Content and that doing so does not breach any law or anyone else's rights.
We own or license all rights in the Service itself, including the software, website design, PPP templates, training videos, quiz content, guides, logos, and documentation. You are granted a limited, non-exclusive, non-transferable right to use the Service during your subscription for your venue's own compliance activities. Nothing in these Terms gives you any ownership of the Service.
PPP documents generated for your venue belong to you and are yours to use for your own compliance purposes. The underlying templates, question sets, and logic remain ours.
If you give us feedback or suggestions, we may use them without obligation or payment to you.
We will provide the Service with reasonable care and skill.
Beyond that, and to the fullest extent the law allows, the Service is provided "as is" and "as available". We do not promise that the Service will be uninterrupted, error-free, free of bugs, secure against every possible threat, or suitable for any particular venue or purpose. We do not warrant that the PPP or any other output of the Service will satisfy any specific regulatory, legal, insurance, or contractual requirement.
To the extent permitted by law, and except as expressly set out in these Terms, we exclude all conditions, warranties, representations, and other terms that might otherwise be implied by statute, common law, or the law of equity.
Nothing in this section affects your statutory rights as a consumer (see section 14).
Nothing in these Terms limits or excludes our liability for:
Subject to the paragraph above, and to the fullest extent the law allows:
These limits apply even if we have been advised of the possibility of the loss, and reflect a reasonable allocation of risk given the price of the Service, the availability of your own insurance, and the self-service nature of the tool.
You agree to indemnify us against any third-party claims, losses, costs, and reasonable legal fees arising out of:
This clause does not apply to losses caused by our breach of these Terms or our own negligence.
If you are a consumer, this indemnity applies only to the extent the losses were caused by your breach of these Terms or your unlawful act, and nothing in it limits your statutory rights.
We will indemnify you against third-party claims that your permitted use of the Service itself (excluding your Content and any modifications, combinations, or uses outside these Terms) infringes a third party's copyright, UK registered trademark, or database right. This is conditional on you notifying us promptly of the claim, not admitting liability or settling without our written consent, and giving us reasonable cooperation and sole conduct of the defence. Our liability under this indemnity is subject to the cap in section 11.
If any part of the Service becomes, or we believe is likely to become, the subject of such a claim, we may at our option procure the right for you to continue using it, modify or replace it so it is no longer infringing while remaining materially equivalent, or terminate your subscription and refund any fees paid for the unused period. These remedies are your sole remedy for IP infringement by the Service.
You may stop using the Service at any time and cancel your subscription from your account.
We may suspend or terminate your access if:
We may also discontinue the Service as a whole. If we do, we will give existing paying subscribers reasonable notice by email and will not charge for periods after the Service ends. Where you have paid in advance for a period that will be unused because of our decision to discontinue, we will refund the unused portion.
After termination, you will normally be able to access your account to export your Content for at least 30 days. After that, Content is deleted in line with the retention periods in our Privacy Policy.
Sections that by their nature should survive termination (including sections 4, 5, 9, 10, 11, 12, 15, and 17) will continue to apply.
If you use the Service wholly or mainly outside a business, trade, craft, or profession, you are a consumer. You have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that these Terms do not take away.
If anything in these Terms would reduce those rights, your statutory rights prevail. In particular:
We may update these Terms from time to time. Minor updates (for example, clarifications or typographical corrections) take effect when we post the updated version, with a new "last updated" date.
For material changes — changes that affect your rights or obligations in a significant way — we will give registered account holders at least 30 days' notice by email. If you do not agree with a material change, you may cancel your subscription before it takes effect. Continuing to use the Service after a material change takes effect means you accept the updated Terms.
We are not responsible for failures or delays caused by events outside our reasonable control, including outages or errors at hosting providers, email providers, payment processors, identity providers, internet service providers, or other third-party services, as well as industrial action, government action, fire, flood, epidemic, or war. Where such an event affects the Service, we will take reasonable steps to restore it.
These Terms and any dispute or claim arising out of them (including non-contractual disputes) are governed by the law of England and Wales.
If you are using the Service as a business, you and we agree that the courts of England and Wales have exclusive jurisdiction over any dispute.
If you are a consumer, you may bring court proceedings in the courts of the UK nation in which you live. Nothing in this section takes away mandatory protections that apply to you as a consumer under local law.
The Service is operated by Standard Tier.
For questions about these Terms, your account, or the Service, email us at the address above.